Website Policies
Copyright and Trademark Notice
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of TMC Industries, Inc., Copyright © 2013-2020, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
Links
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.
Multiple Product Orders
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. TMC Industries, Inc. reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
Other Conditions
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether TMC Industries, Inc. signs them or not. We reserve the right to make changes to this site and these Conditions at any time.
Out-of-Stock Products
We will ship your product as it becomes available. Usually, products ship the same day if ordered by 3:00PM, or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment.
Payment
We accept the following credit cards: Visa, MasterCard, and American Express. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address your where your credit card are mailed to you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.
Credit terms are available for qualified customers. Fill in the form on our Credit Application page, or give us a call at 800-772-8179 to apply.
Privacy
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Store. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account by clicking on the “My Account” link.
1. In the Track Your Recent Orders section, click on the “View Details” link for the order you would like to initiate the RMA.
2. Once in the order, click on the "Add New RMA" button.
3. Choose the item or items you want to return in the Order Items section.
4. In the Order Return Options section, choose the Reason and Method for the return.
5. Please add any supporting comments in the Comments section.
6. Once done, click “Save RMA”
We will contact you with return instructions.
Sales or Use Tax
The Store will automatically charge and withhold the applicable sales tax for orders to be delivered to some states (states that TMC has NEXUS). For orders shipped to other states, you may be responsible for a sales or use tax. Consult your tax preparer.
Tax exemption status will be honored with a current tax exemption certificate on file. Prior to completing a purchase, create a user account, send your exemption certificate to TMC and wait for confirmation that your account has been tagged as tax exempt before completing the order. Generally we respond within 24 hour.
Shipping Policy
Shipping Time -- Most orders received before 3:00PM Central Time will ship the same day, provided the product ordered is in stock. Most orders received after 3:00 PM will ship the next business day. Orders are not processed or shipped on Saturday, Sunday or major US holidays.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by the carrier as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
Typographical Errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, TMC Industries, Inc. shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.